Application Lifecycle Management encompasses all processes required for maintaining and evolving the applications within a company or department throughout their lifecycle. These services and techniques are aimed at optimizing and making the applications more efficient, while concurrently managing regular production activities.

These activities are some of the strong points of the RES Group’s offerings.  Thanks to our flexibility and expertise, our teams can support various ITIL processes, encompassing:

  • Operational and Evolutionary Management
  • Incident Management, Request, and Help Desk
  • Problem, Knowledge, and Change Management
  • Continuous Improvement – Continuous Service Improvement (CSI)

The benefits of RES’ approach to software lifecycle management can be summarized as:

  • Precise definition and verification of service levels (SLA)
  • Operational support and both active and passive monitoring
  • Management of workload peaks
  • Knowledge-sharing through KEDB (Known Event Database)
  • Risk mitigation and continuous service improvement

Our experience in the field of Application Management includes numerous references from some of the major Italian and international organizations in the financial and large-scale distribution sectors.


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